- Shipping will take 7-10 business days (for in-stock items).
- Shipping may take longer for some items.
- EMS tracking information may take 2-3 days to be available.
교환 / 반품 절차Exchange and
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
교환반품불가 안내No refund, no exchange
Please take into consideration that we only accept qualifying returns, but not exchanges. Refunds are issued once the returned products clear our inspection.
(1) All requests for returns and exchanges must be made within 14 days of receiving the item (even for defective items).
Once confirmed, items must be returned immediately and arrive within 14 working days.
You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.