Thanks for your reply. I would like to exchange the item. My item is unworn Not damaged and still
In original packing.
Please approve my exchange. I would like to exchange it for pingo bag set white with Pink studs and Irene straps. Should I just post the item to be returned ? What is the address I need to post to ?

Regards,
Sanjana
[ Original Message ]
Hello,

Order No. 20171108-0001015

We already sent you a reply on your first email regarding your exchange / return request.
Kindly refer to the information below:

We are sorry to hear that you would like to return/exchange the item due to change of mind.

Please take note that all requests for return and exchange are subject for approval.
Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

Also, exchange form or return label is not provided.
Find Kapoor will only bear the shipping costs of defective or wrongly shipped items.
All other shipping costs will be the responsibility of the buyer. This include change of mind reason.

You may also check the return policy on our website: http://findkapoor.com/article/notice/1/1739/

For exchange, please provide us the new item.
For return, the item amount will be refunded back to your account.

After considering the return/exchange policy, please let us know if you want to exchange or return.
We will wait for your reply.

Thank you and regards,
Iryn
FINDKAPOOR