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Q&A

About Refund Amount

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Hi 


Thank you for contacting us again.


Sorry, it has already been processed by PayPal. Refunds are not possible this way. 

Therefore, we can refund your bank account.


Please let us know your bank account information.


[Name of bank, branch address, BSB, account number, account holder name, and Swift code]


We are sorry for this inconvenience.


Thank you.






[ Original Message ]

 Hi,


It would be great getting my refund to the original payment method which is credit card from Paypal.


Is it not possible to make the second refund on paypal?


Otherwise, I will leave my bank info.


Thank you,



-------------------------------------------------------------------------------------------------------------------------------



[ Original Message ]

 

 

Hello,

We apologize for getting you in trouble with this refund amount.



Please provide us with your account information refunding the shipping fee($30)
[Name of bank, branch address, BSB, account number, account holder name, and Swift code]

Thank you for your kind understanding and sorry again for your inconvenience.
We will be waiting for your reply.
Thank you.





[ Original Message ]

Hello,


I got a refund confirmation email, but I would like to double check the refund amount. 


The total amount when I purchased was $310 ($120+$160 for 2 bags and $30 for shipping fee). I can understand not getting back the shipping fee, $30.


The total refund amount through Paypal was $250. What is the $30 deduction for?


Am I really paying for $60 just to see your bags?


Please let me know what the $30 deduction about.


Thank you!



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