Hello,
Let you know the return process.
Please send your item to us. (check this address)
We checked your return order.
Please apply directly to the nearest delivery company (Post office).
The fee(deliver fee) must be paid in advance.
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Return Address:
PLATON VENTURES (FIND KAPOOR)
Unit 303, 25, Ttukseom-ro 1-gil, Seongdong-gu, Seoul, Republic of Korea [Postal Code : 04778 ]
+82 2-511-1712
All requests for returns must be made within 14 days of receiving the item (even for defective items).
Once confirmed items must be returned within 14 days.
Please note that the deadlines are based on KST (Korean Standard Time).
Find Kapoor must be contacted via the Q and A Board before making any returns or exchanges. Product availability must be checked first for exchanges.
When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q and A Board.
If any items are missing from your package, contact our customer service the day you receive your package.
Find Kapoor will only bear the shipping costs of defective or wrongly shipped items. All other shipping costs will be the responsibility of the buyer.
If non-defective items are sent to Find Kapoor along with defective items, the buyer will be responsible for all shipping costs.
Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.
The following are not eligible for returns/exchanges:
- Any item where the tags have been removed, regardless of if they were defective before arrival.
- Customized or handmade items.
- Items that show traces of use, wash, or alterations.
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.
- All goods returned without previous notice will not be accepted.
You may cancel an order if the “preparing products” status remains for 10 days or longer.
Find Kapoor is not responsible for problems caused by carelessness of buyers.
Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Find Kapoor according to seller and buyer’s protection laws.
Please wash and care items according to the tips stated on the website.
Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.
Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.
All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.
If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.
**All phone inquiries will be recorded for buyer’s protection. We will strive to provide the best answers to all your inquiries.
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Thank you.
[ Original Message ]
Hi,
My order number is 20220512-0000728.
I would like to request return my order (MARTY BAG 26 - IVORY, MARTY BAG 12 CRINKLED - PINK)
Please confirm my request and let me know the return process.
Thank you.
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