Hello,

Thank you for contacting us. 
We've been sent your bag on 2nd of February.

Your bag has already arrived in your area and takes more than 2-3 days.

If you have not received your bag, please contact your post office center.

Please feel free to contact us, if you have other inquiries.

Thank you.

[ Original Message ]

Hi, 

My placed an order on 1/31 and order number is 20210131-0000015.  I stull have not received my order yet.  When I track my packages, it shows that the package were arrived somewhere on 2/10 then no other imformation.  

You charged $30 for shipping and I’ve heen waiting for a moth now but still have no idea when I will receive my package. I usually receive pakcages from France within 2-3weeks with $15 shipping with UPS.  I feel like I was scammed by your company.  

can you explain why my package been hold more than 15daya?!? It normallt takes 5-7 days to clear custom but I don’t understand why.  Also, I need to know when can I expect this package?!?

Since you’ve been igrnord to answer my question  I hope you reply this time